Shipping policy

Orders
Please make sure the email address you provide us with is correct and your mailbox is in proper working order. All order confirmations and acceptances are sent to that email address. Please check any spam folders you may have for communications from us. Once you have completed your order we will send you a confirmatory email to acknowledge that we have received your order and that your order has been accepted by us. At this point the contract between you and us has been formed and we will process the payment details you have given us to take payment for your order. Ownership of the products will pass to you upon delivery.

Payments
You can pay for products using Shopify payments. Items will only be posted once payment is made in full and received by Joss Designs UK. All prices quoted on the website are retail, displayed in (£) Pounds Sterling, and exclude the cost of delivery. Payment for all orders (including those placed from outside the UK) are made in (£) pounds.

Delivery
We ship all products via special delivery. The price of a product does not include delivery charges. Our delivery charges are as quoted on our site and will be added to your cart at checkout or on your invoice (bespoke products & commissions).

Returns
If, for whatever reason you are unhappy with any products purchased which are not faulty, we will refund your money, or exchange the products if you inform us within 7 days after the day following the delivery of the products. All returned products must be returned to us UNWORN, with labels still in place and in good condition, of which we shall be the sole judge. We will make reimbursements within 30 days of receipt of the returned Products. Any Products returned must be within its original packaging. Please note that the initial postage and packaging charge is non-refundable for any unsuitable items. If it is discovered that the item has been worn and returned, we will seek recompense for the full monies due.

Returns for a damaged or defective product: If any products that we send to you are damaged prior to delivery to you, or defective (through no fault of your own wearing or use), we will repair or replace the products or refund the price paid by you, provided that you have not worn or used and damaged the products. If the products are damaged or defective, we require that you tell us within 7 days of receipt of the products. All refunds and reimbursements will be paid within 30 days of our receipt of the returned products.

Commissions
Once a final design and price has been agreed on by you the customer and Joss Designs UK a 50% non refundable deposit must be paid before any work commences. The final amount must be paid in full before the collection or postage of the item. Any adjustments to the agreed final design will incur further charges.

Entire agreement
These Terms and Conditions constitute all the terms and conditions agreed upon between you us and supersede any prior whether written or oral. You acknowledge that you have not accepted the Terms and Conditions in reliance on any oral or written representations made by us that are not contained in the Terms and Conditions.

Law and jurisdiction
These Terms and Conditions and any documentation or content relating to the website shall be governed by Scots law.